Frequently Asked Questions

Get the answers to frequently asked questions about vehicles, service, sales, and more from Howard Bentley Buick GMC!

FAQ | Sales & Finance

Can I order a vehicle that isn't out yet, or that you don't have in stock? 

Absolutely! At Howard Bentley Buick GMC, we understand that finding the perfect vehicle can sometimes mean ordering one that isn't currently in our lot. We have new vehicles arriving weekly. To see what's on the way, visit our Incoming Vehicles Page and reserve the vehicle that you want! This page is regularly updated with new arrivals, so be sure to check back often.

If you've found a vehicle on our Incoming Vehicles Page that you're interested in, the next step is to reserve it. Simply Contact Us directly and place a deposit to secure your desired vehicle. Our team will guide you through the process and answer any questions you may have. 

Can I apply for financing before I visit Howard Bentley Buick GMC?

Yes, you can! We offer an easy Online Financing Application that allows you to get pre-approved for your vehicle purchase before even stepping into our dealership. This way, you can save time and focus on finding the perfect car when you visit us. Getting pre-approved for financing helps you understand your budget before you start shopping; it also speeds up the purchasing process once you've chosen your vehicle. The online pre-approval process is quick and easy. Once you submit your application, you will usually receive a response within 24 hours, allowing you to plan your visit to our dealership with confidence.

We prioritize your privacy and security. Our online application uses secure encryption technology to protect your personal and financial details.

What if I'm not approved for financing?
If you're not approved for financing, our finance team will work with you to explore alternative options. We're committed to helping you find a solution that fits your financial situation.

1. Visit our Website
2. Find the Pre-Qualify Tab at the top of the page. 
3. Fill Out the Application: Complete the online financing application by providing the necessary personal and financial information.
4. Submit Your Application: Once you've filled out the form, submit it for review.
5. Receive Your Pre-Approval: After our team reviews your application, you'll receive a notification regarding your pre-approval status.

Do you have any special offers or incentives? 

Yes, we offer a variety of special offers and incentives on our vehicles. Each month we update these offers, which could be from General Motors (GM) or directly from our dealership. These specials apply to both new and pre-owned vehicles. Check our Manager's Specials Page for all of the latest offers and incentives.

While we strive to provide offers on a wide range of vehicles, not every offer will apply to every model. Please check the specific details of each offer on our Manager's Specials Page to see which vehicles are included.

Can I combine multiple offers or incentives?
The ability to combine offers varies depending on the specific terms and conditions set by GM or our dealership. Please read the offer details carefully or contact our sales team for more information on combining offers.

How can I take advantage of these special offers?
To take advantage of our special offers, you can contact our sales team directly through our website or visit our dealership. Our team will be happy to assist you in finding the perfect vehicle and ensuring you receive the best available deals.
For any further questions, feel free to reach out to us via our contact page, or visit us at our dealership to speak with one of our representatives. We're here to help you drive away with the best offers possible!

Do you offer extended warranty or ways that I can protect my vehicle?

Yes, we offer extended warranties for your vehicle. Our finance department is ready to assist you with various extended warranty and service contract options to ensure your car is well-protected. Our extended warranties are designed to provide additional coverage beyond the standard manufacturer's warranty, covering essential components like the engine, transmission, and electrical systems. For more detailed information about what is included or to receive a quote, please contact our finance department.

Does the extended warranty start immediately?
The extended warranty typically begins once your new vehicle warranty from GM ends. However, certain conditions may apply, so it's best to discuss this with our finance team for personalized details.

Can I purchase an extended warranty for a used vehicle?
Yes, extended warranties can also be purchased for used vehicles. Our finance department can provide more details and help determine the best coverage options for your specific situation.

Who is eligible for an extended warranty?
Both new and existing car owners are eligible for extended warranties. Whether you're purchasing a new vehicle or looking to add coverage to your current one, we're here to help.
For any other questions or to discuss your options further, please do not hesitate to contact our finance department. They are more than happy to assist you in protecting your vehicle.

FAQ | Service & Collision

How often should I have my vehicle serviced? 

The frequency of vehicle service depends on several factors, including the age and mileage of your vehicle, as well as the manufacturer's recommendations. Typically, it's advisable to bring your vehicle to our certified service center every few months or so. Routine oil changes are recommended every 4,000 to 5,000 miles, but this can vary based on the type of oil used and your driving habits. Always refer to your vehicle's owner manual for specific guidance. We often provide special offers or discounts on various services, including oil changes and multi-point inspections. Keep an eye on our website or sign up for our newsletter to stay updated on our latest promotions. Schedule an appointment online today!

Does Howard Bentley Buick GMC Sell Tires?

We LOVE tires. At Howard Bentley Buick GMC, we not only sell a wide range of tires suitable for various vehicle types, but we also offer professional installation to ensure your safety and performance on the road. Our experienced technicians will install your new tires, ensuring they are balanced and aligned for optimal performance and longevity. We also offer comprehensive tire services, including rotations, balancing, and alignment checks, to help extend the life of your tires and enhance your vehicle's performance. While your vehicle is under our care, we can also add lift kits and perform various customizations to enhance its appearance and functionality.

Be sure to check out our tire rebates and offers!

I had a wreck, can Howard Bentley repair my vehicle? 

Yes, Howard Bentley Buick GMC's Collision Center is fully equipped to repair your vehicle after a wreck. Our expert technicians are trained to handle all types of repairs and ensure your vehicle returns to its pre-accident condition. 

Do you offer towing services?
Yes, we offer towing services to bring your vehicle to our facility for repairs. Just give us a call, and we'll arrange everything for you.
Can you provide a loaner vehicle while mine is being repaired?
We understand the inconvenience an accident can cause. That's why we offer transportation options to keep you on the move while your vehicle is being repaired.
Will you work with my insurance company during the repair process?
Absolutely! We work directly with your insurance company to streamline the repair process and minimize your hassle. Our team is experienced in handling insurance claims efficiently.
How long will the repair process take?
The repair timeline can vary based on the extent of damage and parts availability. Rest assured, we strive to complete repairs as quickly as possible without compromising quality. Our team will keep you updated throughout the process. 

Does your dealership service other brand's vehicles?

Absolutely! As a dedicated auto service center, we employ expert technicians who will provide your vehicle with the care it needs. We provide service and repair for a wide variety of vehicles using approved parts and techniques. If you are in need of urgent auto service, you can trust us to give you expert service at a fair price. Visit our auto service center today!

What do I need to do when my "Check Engine" light is on?

A check engine light is to inform you that your vehicle needs to be looked at by a trained technician. Look out for warning lights on your dashboard, unusual noises, decreased performance, or changes in fuel efficiency. If you notice any of these signs, it's wise to bring your vehicle in for a check-up sooner rather than later. We can diagnose and repair your vehicle, if necessary. Feel free to reach out to our knowledgeable team at the service center. We're here to help and provide you with the necessary information to keep your vehicle running smoothly.

My vehicle died on the side of the road, can you help? 

We can! We offer towing services. We can tow the vehicle to your desired location or bring it back to our award winning service department. You can schedule an appointment by contacting us directly via phone or using our online booking system. Our friendly staff is ready to assist you with all your repair needs.

For further assistance or questions not covered here, please feel free to reach out to our customer service team. We're always here to help!

How do I know if I have a recall, and will you repair it?

If your vehicle has an open recall, either GM or Howard Bentley Buick GMC will make every effort to contact you directly. We also offer a convenient option for you to check this information yourself-simply visit our Check Recalls page. Once you've confirmed that your vehicle has a recall, contact us at Howard Bentley Buick GMC to schedule a repair appointment. Our skilled technicians will handle the recall repairs efficiently and at no cost to you. Howard Bentley Buick GMC is equipped to handle all GM recalls. Our service team is trained to ensure that your vehicle is repaired to the highest standards of safety and performance. GM covers all the expenses related to addressing any recalls for your vehicle.

If you have more questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help keep you safe on the road!

Do you have a drop box for after hours?

Yes! Our drop box is located to the right of the Service Bay doors (two large garage doors). You will see a metal box with envelopes inside; simply fill it out and put your keys in the drop box!